Support — MyFitnessTech

Delete your account / data

This applies to the MyFitnessTech app (by Andrew Gui / FitnessTechUW). You can delete your account and all associated data yourself, at any time, at no cost — no login to this page is required to read these instructions.

How to request deletion Open MyFitnessTech → tap the ⋮ menu → Settings → scroll to the bottom → Delete Account. Your data is removed within 30 days. If you cannot sign in to delete your account, email [email protected] from the address tied to your account.

What is deleted, and what is retained This permanently deletes your account and all associated data — profile, username, friends, messages, shared photos, progress photos, and all health & fitness logs (nutrition, workouts, sleep, weight, heart rate, etc.). Deletion is initiated immediately and all associated data is removed from our active systems within 30 days, except where retention is required by law. Photos shared in chat are ephemeral and auto-delete from servers within 7 days regardless.

Profile & Friends

How do I create a profile and username? When you first open the social features, the app will ask you to set up a public profile: pick a username, a display name, and (optionally) an avatar. Your username is how friends find and recognize you. Once you save it, you also get a unique friend code you can share.

Can I change my username? Yes, but only once every 6 months. This limit keeps usernames stable so friends can reliably find you and to prevent abuse. Your display name can be changed more freely — only the username is rate-limited.

How do I add a friend? There are three ways: (1) search for their username, (2) enter their friend code, or (3) scan their QR code. Any of these sends them a friend request.

How does the friend request handshake work? Friendships require both people to agree. After you send a request, the other person has to accept it before you become friends. Until they accept, you can't message each other. Either person can decline, and you can cancel a request you sent.

How do I control who can find me? In your privacy settings there's a toggle called "Discoverable by username search." When it's on, anyone can find you by searching your username. When it's off, you won't show up in search — people can still add you, but only if you give them your friend code or QR code.

What happens when I unfriend someone? Unfriending removes the friendship and permanently deletes your 1:1 conversation for both people, including any messages and photos still stored in the cloud. This can't be undone.

Messaging

How does 1:1 messaging work? Once you and another person are friends, you can open a 1:1 chat and send text and photos. Messaging is only available between accepted friends.

What happens to photos I send in a message? Message photos are ephemeral. They're stored encrypted and automatically deleted from our cloud after they're delivered, and within 7 days at most. The person you sent it to keeps a copy on their own device only — so only send photos to people you trust.

Why am I being asked to wait before sending another request or message? To keep the community safe, friend requests and messaging have anti-spam cooldowns and rate limits. If you send a lot in a short time, you may be briefly slowed down or asked to wait before sending more. Normal use is unaffected — this only kicks in with rapid, repeated activity.

What kind of content is allowed? Keep it friendly and fitness-focused. Sexually explicit, harassing, hateful, threatening, or illegal content is not allowed. Images are automatically screened for unsafe content, and accounts that violate the rules may be restricted or removed.

Signing In

What sign-in methods are supported? You can sign in with Google, Sign In with Apple, or an email + password. Pick whichever you prefer — they all create the same kind of account. If you've used MyFitnessTech before, sign back in with the same method you used originally so your data is restored.

I forgot my password On the sign-in screen, tap "Forgot password?" and enter the email you used to register. You'll get a password reset link. If you signed up with Google or Apple, there's no password to reset — just tap "Continue with Google" or "Continue with Apple" again.

"This email is already in use" — what now? That usually means you previously signed in with Google or Apple using the same email. Go back and tap "Continue with Google" or "Continue with Apple" instead of creating an email/password account.

I can't sign in / nothing happens after Google or Apple Make sure your phone has an active internet connection, then fully close and reopen the app. If you're on iOS and Sign In with Apple is failing, check Settings → Apple ID → Sign-In & Security → Apps Using Apple ID and verify MyFitnessTech is listed. Still stuck? Email [email protected].

Account & Privacy

How do I delete my account? See the Delete your account / data section above for full steps. In short: open MyFitnessTech → tap the ⋮ menu → Settings → scroll to the bottom → Delete Account. Your data is removed within 30 days. If you cannot sign in to delete your account, email [email protected] from the address tied to your account.

How do I export my data? Email [email protected] from the address tied to your account and ask for a data export. We'll send you a machine-readable file containing your profile, friends, messages, and health and workout logs within 30 days. This export right is available regardless of jurisdiction — and is required for residents of the EU/EEA, UK, and California under GDPR/CCPA.

How do I report abuse or someone bothering me? You can report an abusive message or user from within the app, or email us at [email protected]. Tell us the username involved and what happened. We review reports and may restrict or remove violating accounts. You can also unfriend or block someone at any time from Settings → Social to cut off contact and wipe the conversation.

Is my health data private? Yes. Your health and workout data and progress photos are private to you and are never shown to other users. We do not sell or share your personal data with third parties for advertising. For full details, see our Privacy Policy.

How do I turn notifications on or off? Notifications for messages and friend requests are optional. You can enable or disable them at any time in your device's operating system settings for MyFitnessTech.

Subscriptions & Refunds

AI Pro is an auto-renewing subscription, billed by Apple or Google depending on where you subscribed. It renews automatically until you cancel. Deleting the app does not cancel your subscription — you have to cancel through the store you subscribed with.

How do I cancel on iOS? Open Settings → your name → Subscriptions on your device, or go to apps.apple.com/account/subscriptions. Select MyFitnessTech, then choose Cancel Subscription. You keep AI Pro until the period you already paid for ends.

How do I cancel on Android? Open the Google Play Store, tap your profile icon, then Payments & subscriptions → Subscriptions, or go to play.google.com/store/account/subscriptions. Select MyFitnessTech, then choose Cancel subscription. You keep AI Pro until the period you already paid for ends.

When am I charged? Your account is charged within 24 hours before the end of the current period, at the price of the plan you are on. To avoid the next charge, cancel at least 24 hours before the period ends.

How do I get a refund? All purchases are processed by Apple or Google, so refunds go through them. Visit apps.apple.com/account/billing (iOS) or Google Play's refund page (Android). MyFitnessTech cannot issue refunds directly because we do not process payments.

Devices & Health Data

How do I connect my BioBand or SipSync device? Open the app, go to the device connection screen, and make sure Bluetooth is enabled on your phone. Your device should appear automatically when powered on and in range.

The app isn't detecting my device Make sure your device is charged and powered on. Try toggling Bluetooth off and on in your phone's settings, then reopen the app. If the issue persists, restart both your phone and the device.

What devices are supported? MyFitnessTech is available for iOS on the Apple App Store and for Android on Google Play. The app connects to BioBand and SipSync hardware via Bluetooth Low Energy.

How do I connect Apple Health (HealthKit)? On iOS, open the app's settings and enable the Apple Health integration. iOS will ask you to choose which health and fitness data types (workouts, heart rate, steps, sleep, etc.) the app can read. The app currently only reads from Apple Health and does not write data back. You can change these permissions at any time in iOS Settings → Privacy & Security → Health → MyFitnessTech.

How do I connect Health Connect on Android? On Android, make sure Health Connect is installed (it ships with newer versions of Android and is available on the Play Store otherwise). In the app, open settings and enable the Health Connect integration, then choose which data types to share. The app currently only reads from Health Connect and does not write data back. You can change or revoke access at any time from the Health Connect app or your device's settings.

My Apple Health or Health Connect data isn't syncing Double-check that you've granted permission for the specific data types you expect to see (e.g., steps, workouts, heart rate). On iOS, go to Settings → Privacy & Security → Health → MyFitnessTech. On Android, open Health Connect and review the permissions for MyFitnessTech. If data still isn't appearing, try fully closing and reopening the app.

Where do I download the app? On iOS, install it from the Apple App Store. On Android, install it from Google Play. Both are public releases, so no tester invite or install link is required. If you were previously part of the Android closed test, leave the test on Google Play and install the public version — your account and data carry over.

Contact Us

If you're experiencing an issue not covered above, have feedback, or need additional help, reach out to us directly. We typically respond within 48 hours.

[email protected]

Report a Bug

Found something broken? Let us know what happened, what you expected to happen, and what device and OS version you're using. Screenshots are helpful. Send bug reports to [email protected] with the subject line "Bug Report."

About Fitness Tech

Fitness Tech is a small team of individuals dedicated to designing and building wearable fitness devices, smart health tracking systems, and AI-powered coaching tools. We are currently organized as a Registered Student Organization at the University of Washington in Seattle, though our structure may evolve over time as the team and our products grow.

Learn more at fitnesstechuw.org